Magazine

Are you ready for the next irritated customer? The one unhappy enough to post a negative review or comment online that could potentially snowball into something much, much bigger?

Smart rookies Matt Naimoli and Zack Gould launched G&N less than four years after graduating college with no clients, no employees, one carrier and a shoebox for an office. Now, they write for nearly every property-casualty carrier in Massachusetts.

“Embrace change,” especially in automation technology and customer service, is the motto of Jim Armitage, co-founder of Arroyo Insurance Services in Arcadia, California.

For independent agents who specialize in private company D&O, the expectation that mergers and acquisitions will continue at a heightened pace is good news.

Rockingham Casualty Company recognized a need for contractors general liability and multi-peril packages. In response, Atlas General Insurance Services LLC is doubling the availability of these products in 38 states.

Do you understand the difference between an indemnitee and an additional insured? Modifying the language of certificates of insurance could have dangerous consequences.

Want to help your D&O clients get the most bang for their coverage buck? Agents with the best negotiation techniques usually receive the best combinations of coverage and annual premium costs.

By: Volume 113, No. 3

As the convenience of digital self-service increases, how can you engage customers more often than at the sale and the claim?

The Agents Council for Technology breaks down the tech trends that will affect independent agents for years to come.