williamjones

By: Volume 110, No. 9

Battles, delays and controversy regarding the Patient Protection and Affordable Care Act (PPACA) continue to splash the front pages of newspapers and frustrate small businesses across the country struggling to comply with the deluge of new rules and regul

It doesn’t seem possible my term as your chairman is winding down. The time has gone by so fast—but we have accomplished a lot of things that make us a better association than we were almost one year ago.

ISO Commercial Property Changes; ISO CGL Changes; ISO Additional Insured Endorsement Changes

Marcus Sheridan almost lost his swimming pool business during the recession. But instead of accepting defeat, he says he grew the business into “one of the largest of its kind in the world”—and he credits his success to inbound marketing.

Each year, thousands of individuals become ill while employed or are injured on the job. In such circumstances, an employee may be entitled to workers compensation benefits as provided by federal and state law. And that means almost all businesses need ad

When Ace receives an outrageous electric bill, he discovers his neighbor Bernie has been stealing electricity to power his fancy new all-electric car. Based on a prohibited vehicle list, Bernie’s insurer is denying long-term coverage and will only agree t

By: Volume 110, No. 8

More agencies are providing value to customers by bulking up on the services they offer. A recent survey by Reagan Consulting indicates that not only is the number of agencies offering value-added services increasing, but so is their growth rate.

Technology provides solutions for better and faster service. It also makes communicating with clients easier. But sometimes, technology makes communicating with customers too easy—and too easy to forget about the need to document communication.