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“One of the pros of having different generations in the workplace is experience,” says Raymond Lowder, independent agent. “What the older generations have gone through is nothing you can replace.”

“Most recently, the biggest change has been the increase in building material costs,” says independent agent Gus Brabham on builders risk. “Making sure that the policies that are put into place consider the higher cost to rebuild as the project moves alon

The launch of Westfield Specialty will create opportunities to grow profitably, attract new customers and strengthen relationships with existing customers.

Independent agent Kingston Hall’s role model is “my mom,” she says. “She’s taught me the value of relationships and being authentic.”

“In my own work, it is all about keeping in mind that central thesis of doing what’s best for the client,” says Kevin Fukuyama, independent agent. “That has helped create great career fundamentals for me because if we view ourselves as educators, advisors

Now is the time agents can improve and add value to their client relationships as rates rise and capacity tightens within the builders risk marketplace.

Many contractors are still unaware of the professional services and pollution risks associated with their construction work. Independent agents can help clients cover such risks.

Is a verbal response acceptable or is there a formal way an agency needs to document proof of consent prior to texting?

With multiple generations in the workplace, “collaborating has never been more important than in the times we’re in,” says Frank Mercurio, independent agent. “We need to learn better ways to provide good service to our customers.”

The construction industry battled direct and collateral effects from COVID-19 as many builders risk policies did not provide the coverage needed.