Technology and Tools

Independent agencies are targeting growth while reshaping operations to better serve clients, according to the biennial study.

Building trust is less about the technology than the policies, training and oversight behind it.

Todd Dailey’s approach to technology follows a simple hierarchy: people, process, then technology.

Independent agents should make cyber insurance a standard part of every small commercial quote, not just a coverage discussed when clients ask about it.

On this episode of Agency Nation Radio, Will Jones, editor-in-chief of Independent Agent magazine, chats with Kristina Witzling, executive vice president from Zeldis Research, to unpack the results of the 2026 Agency Universe Study.

Over the past year, the directors & officers market has undergone a notable shift, fueled largely by a resurgence in capital markets activity and deteriorating loss experience.

As the risks within the commercial auto industry grow, so do the opportunities for independent insurance agents to help clients navigate an increasingly complex threat landscape.

The system goes live and the project is declared a success. But then, six months later, someone asks: Is anyone actually using it?

The liability exposure brought by artificial intelligence (AI)-enabled tools often isn’t recognized until a claim emerges. Here’s how to uncover the AI risks that traditional reviews often miss.