How Giving Advice and Making Representations Can Be Risky Business for Agents
Agents must strike a balance between recommending suitable coverage and refraining from providing opinions on whether specific losses are covered under a given policy.

Agents must strike a balance between recommending suitable coverage and refraining from providing opinions on whether specific losses are covered under a given policy.
More than one-third of U.S. personal auto insurance customers are dissatisfied with their insurance and those with higher overall lifetime value profiles are most likely to leave, according to J.D. Power.
Investing in a modern agency management system (AMS) with next-gen capabilities gives your agency the competitive edge it needs to thrive.
Throughout his career, Elliott has played a pivotal role in the Big “I” community at both the state and national levels—from chairing the Young Agents of Kansas (YAK) and the national Young Agents Committee (YAC) to championing political advocacy in his current role as chair of the state government affairs committee.
While most homeowners are familiar with common risk areas and the technologies designed to mitigate them, relatively few have implemented these solutions in their own homes, according to The Hanover.
“It’s all about embracing artificial intelligence (AI),” says young agent Audriana Misic. “Not to replace people but to make what we do more efficient and effective.”
“We need to encourage other young professionals to get into the industry and understand that it has a lot of opportunities,” says young agent Lucas Anderson. “I had the privilege of being born into it, there are a lot of people who fall backwards into it, but we need to turn it into an industry…
“My favorite part about being an agent is empowering people and letting them know that they don’t have to do this alone,” says young agent Kendra Garrett. “That empowers me when I know I’ve positively affected somebody’s life, especially when it comes to their finances.”
“Spanish is my first language,” says young agent Deuel Romero. “I got into the industry when I saw a huge opportunity with the underserved demographic of the Hispanic business owner community.”
“It’s on us to understand what opportunities technology provides our industry to be more efficient and grow at a faster rate than generations before us,” says young agent Ryder Roberts.