Evolving Channel: Key Findings From the 2026 Agency Universe Study
Independent agencies are targeting growth while reshaping operations to better serve clients, according to the biennial study.
Independent agencies are targeting growth while reshaping operations to better serve clients, according to the biennial study.
The biennial study reveals revenue growth, technology adoption and a focus on customer service.
On this episode of Agency Nation Radio, Will Jones, editor-in-chief of Independent Agent magazine, chats with Kristina Witzling, executive vice president from Zeldis Research, to unpack the results of the 2026 Agency Universe Study.
The study looks at the independent agency ecosystem as it gains distance from the pandemic and navigates the obstacles presented by the hard market.