In today’s competitive business climate, we tend to be laser-focused on better results, better products and a better experience. But when was the last time you paused to track the strength of your agency’s culture—and connect it to your bottom line?
Are you ready for the next irritated customer? The one unhappy enough to post a negative review or comment online that could potentially snowball into something much, much bigger?
Smart rookies Matt Naimoli and Zack Gould launched G&N less than four years after graduating college with no clients, no employees, one carrier and a shoebox for an office. Now, they write for nearly every property-casualty carrier in Massachusetts.
“Embrace change,” especially in automation technology and customer service, is the motto of Jim Armitage, co-founder of Arroyo Insurance Services in Arcadia, California.
Out of 14 total years in insurance, independent agent Sarah Logan has specialized in commercial insurance for the past 11 years—devoting eight of those to insurance for condominium and homeowner associations specifically.
For independent agents who specialize in private company D&O, the expectation that mergers and acquisitions will continue at a heightened pace is good news.
Have a client who pays inconsistently, files fictitious claims or fails to report new drivers? Here’s how to handle it, along with resources that address whether or not you’re obligated to continue serving them.
Ken Samson started his insurance career in high school and college, working summers at his dad’s independent agency. Now, his passion is talking about cyber liability insurance to anyone who will listen.
Rockingham Casualty Company recognized a need for contractors general liability and multi-peril packages. In response, Atlas General Insurance Services LLC is doubling the availability of these products in 38 states.
Do you understand the difference between an indemnitee and an additional insured? Modifying the language of certificates of insurance could have dangerous consequences.
