williamjones

The Broad Implications of Florida’s Workers Comp Issues

The NCCI recommended a 14.5% rate increase for workers comp in Florida beginning Dec. 1, 2016. The increase is currently under dispute in state courts, but in the meantime, the situation could serve as a warning to other states about adjusting their appro

Industry Checkup: Room for Improvement

The 2016 Future One Agency Universe Study sees a healthy industry in a post-recession upswing—but there’s always room for improvement.

What Salespeople Can Learn from Starbucks

Has a Starbucks barista ever asked you if you want to add a “warm roll” or “yummy treat” to your order? There’s no pushing and no hard sell—but it works.

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