Sales and Marketing

7 Things Every CSR Needs to Know

In these challenging times, it’s especially important to take exquisite care of your existing customers. Here are seven things every customer-facing person needs to know.

Declaration of Independents: Mikayla Cooper

After launching in April 2022, Mikayla Cooper’s decision to go solo is already proving to be profitable. “Now my goal has shifted to expanding my business,” she says. “It’s going to take time and hard work, but as long as you keep pushing, it’ll work.”

AN Radio: Kindness Is Contagious

Brian Bradley, founder and co-owner of Covenant Insurance Services in Lincoln, Nebraska, explains how a career in insurance has provided him with the work-life balance that allows him to be both a father and give back to his community.

4 Easy Ways to Level Up Your Giving

​The more you give, the more you get. To some, it’s just an old saying but any independent agent with a charitable giving program will tell you it’s true.

AN Radio: For the Love of Service with Tiago Prado

On this episode of Agency Nation Radio, Tiago Prado, co-founder and chief visionary officer of BRZ Insurance, discusses how his agency is combining technology and a multiligual team to cater to the changing consumer demographics in the U.S.

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