williamjones

What defines a person’s professional life? What shapes and molds it into a satisfying career? A recent McKinsey Quarterly survey presented those questions and several others to working professionals around the wo…

One of the most common coverage questions involves adding additional insureds to a business auto policy. The Big “I” Virtual University’s “Ask an Expert” service recently received the following question: “A contractor is driving his van on premises to do

In our consulting practice, we work with big companies, small companies, old companies and new companies. While the actual laws of branding never change regardless of an agency’s size, which laws are most relevant for a particular agency often do…

By: Volume 105, No. 1

In 2000, former Big “I” President Tom Baker Jr., who’d sold his agency not long before to another agency, took over the insurance operations of the Wallace State Bank in Houston. When the bank expressed reservations about the insurance business five years

Following a covered loss, an insured rented a replacement compressor at the cost of about $100 a day…

Customers’ expectations are changing, and agencies need to make a paradigm shift to remain competitive in the future, according to young agents who participated in the ACT Strategic Future Issues Work Group’s focus group during the Big “I” Young Agents Co

It was another productive year for the Big “I” in Congress thanks to the grassroots work of independent agents. Even in a busy year on Capitol Hill, many insurance issues were front and center in 2007. Last year, the House of Representatives passed the

Happy New Year! 2008 is off and running and, if you’re like me, you’re busy closing down 2007 and looking forward to 2008 and the potential it brings to our agency operations.

I was eating a tall stack at Bertha’s Breakfast Nook when a peculiar smell assaulted my nose. Instead of syrup, ketchup and grease—the three kings of breakfast aromas—I sensed cabbage…