Technology and Tools

From Pilots to Production: How AI Is Rewiring Insurance

As organizations move beyond experimentation, AI is beginning to reshape the underlying workflows that power insurance operations. The shift is less about adding another tool to the stack and more about fundamentally rewiring how work gets done across the industry.

Top 5 Most-Read Articles in Independent Agent in February

February opened with agencies maintaining a strong interest in exploring and adopting artificial intelligence (AI), the launch of a ChatGPT app and a report from the Big “I” indicating that more agencies plan to expand their use of AI.

7 Trends Transforming Personal Lines

How are shifting trends impacting independent agents’ personal lines strategies? And what do clients want from their insurance relationships? Here are seven trends for the future of personal lines insurance.

Coalition Adds Deepfake Response Endorsement

Coverage responds to a deepfake event, providing technical analysis by a deepfake forensics firm, legal work to have the deepfake taken down from online platforms and crisis communications support from a public relations firm.

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