Strategies

How handwritten cards can increase your agency’s retention rates.

Here’s what you need to know to build a self-propelling customer experience model.

Gathering and analyzing data to develop key performance indicators gives agencies the advantage in a competitive industry.

So much to do, so much impact to make—where do you start? These three questions will help you define and build inclusion.

Are you overwhelmed by trying to find the right content, subject lines, send time and platform? Before you throw in the towel, ask yourself these five questions.

An important factor in restructuring any workplace will be how employees want to work. Here are 10 things to consider as more employees look for remote work options.

Is a verbal response acceptable or is there a formal way an agency needs to document proof of consent prior to texting?

Insurance needs to embrace brand authenticity to win the trust and loyalty of customers across all demographics. Here are three ways to activate your brand.

An insured’s son was mowing her lawn when the lawnmower threw a rock into the neighbor’s truck window. The son doesn’t want to file under his homeowners and feels that his mother’s HO3 should pay the claim.

The insured delivers a refrigerator to a customer. Once in the house, the insured takes the fridge off the dolly to maneuver a small space, but while moving the fridge by hand they scratch the floor.