williamjones

Out of Bounds

When you and your client disagree with a carrier’s decision to deny a claim, your natural impulse is to vigorously contest the carrier’s coverage position. But your continued attempts to convince the carrier to reconsider its coverage position could have

Agency Profile: Talent Scout

Soon after purchasing Goss & McLain in 2004 with the help of InsurBanc, Deborah A. Buckley moved to expand markets by becoming part of the regional Insurance Services of New England.

Declaration of Independents

Randy Wentworth, 44, is a 1987 graduate of InVEST, the Big “I” career awareness program for high school and college students. Insurance doesn’t have the hottest reputation among young people, but the former medical technician and nursing student is workin

Niche Perfect

The number of small Best Practices agencies that report industry or product specialties has increased by 58% since 2010, and while larger agencies of all size categories have been dabbling in niches for decades, their niche revenues have also increased ov

Risky Business

At face value, purchasing agency E&O coverage directly from one of your appointed carriers seems like a good deal. But serving your customers and defending your agency from E&O claims are two very separate things.

Agency Profile: Independent Spirit Soaring

After merging with like-minded strategic partner The Baldwin Resource Group, local agency The Partners Group went a step further in 2011 when it became a founding agency in Collaboration Centric Solutions.

Declaration of Independents

After three decades in insurance, Scott West—a native Texan, agency owner and cattle rancher—feels strongly that insurance companies serving the independent channel should communicate their goals more effectively with the agency force.

Fault Lines

Is it your fault? The main tort claim against an agency or agent involves some form of negligence. In order for a claimant to “win” a negligence case against you or your agency, he must prove several elements: duty, breach, causation, legal causation (pro

Agency Profile: Zap the Gap

Overcoming generation gaps is among the rewarding results of a rebranding initiative at this family-owned independent agency northeast of Pittsburgh.

Declaration of Independents

Three years ago, at 22, Cameron (Cam) Winterburn became principal of a little independent agency in his native Tennessee when he became the exit strategy for two retiring owners. Today, he is building his agency without an established producer providing a

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