williamjones

This moment calls for disciplined, consultative leadership. Here are four ways to do it.

As administrative roles shrink, experienced professionals are becoming more critical, and organizations are facing a growing gap between technological capability and human expertise.

Young agents are making their mark on the insurance industry. Learn what this next generation of agents has to say about where the industry is headed—and how they fit into it.

The gap between agency size and operational maturity is often where owners get stuck.

Jackson Rollo did not grow up dreaming of insurance. But like many second-generation leaders, once he found his way into the business, he stayed because of the relationships, responsibility and real impact independent agents can have in their communities.

“Once I realized the magnitude of the opportunity I had to carry on the legacy, to carry on that opportunity of helping generations of families and businesses, it became more than just a job for me,” says Robert Strachan.

Whether you decide to perpetuate internally, foster a funded business handoff to your successors, or go with an external sale, one thing is certain: There are several key steps you’ll need to take to maximize your agency’s value.

If a teacher’s dog bit a child on school property, would the teacher’s personal liability policy respond or would it be excluded? And would the school be liable?

Last year, Scott Gray was honored with the Barney Burns award at the 2025 Big “I” Legislative Conference for his dedication, passion and leadership in government advocacy for the independent insurance agency system.

Language breakdowns among independent agents tend to occur when there is inconsistency in how language is applied internally and externally.