williamjones

Passing your standard operating procedures through the 7-Eleven Test turns know-how into repeatable, transferable instructions.

In the event of a claim—dog-related or otherwise—would the carrier be able to declare the policy void back to inception due to fraud or material misrepresentation by the applicant?

eight do’s and don’ts of headshots to help you make the most of your visual handshake

To address the talent shortage, here are five successful, replicable strategies already in motion to recruit the next wave of insurance talent in 2026 and beyond.

Here are five specific applications of AI-powered data analytics that can improve agency operations.

AI may reduce manual work, but it does not reduce the need for skilled people. In fact, it increases it.

Before Susan Erickson took the helm of her insurance agency, she was busy weathering the waves of the commercial fishing industry.

A client has been very belligerent to agency staff throughout the years yet still stays with the agency. If the agency gives a 60-day notice, can it non-renew this client?

Will Canterbury is an entrepreneur in the truest sense. From running a lawn care business to pursuing a music career to selling furniture, Canterbury has done it all.

The COO works in partnership with peers to set the vision and direction, but also ensures the vision becomes a reality by aligning people, processes and performance.