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How handwritten cards can increase your agency’s retention rates.

An employee’s purse was stolen when she startled a robber in the middle of a break in. The carrier says the loss is excluded from the business owners policy under the theft exclusion.

Here’s what you need to know to build a self-propelling customer experience model.

By: Volume: 118, Issue: 9

Incoming Big ‘I’ Chairman Bob Fee on technology, the talent gap and instilling stability in the independent agent channel.

In many cases, agents are the first line of defense against potential fraudsters. What role do independent agents play in preventing insurance fraud? And what are the consequences if they don’t?

The spinning wheels phenomenon is caused by resistance to change, dysfunctional culture and assumed continuity—all dangers that can seep into agencies when owners are too busy putting out fires.

By: AnneMarie McPherson If you think the worst thing about an internet outage is no Netflix for a few hours, think again. For businesses increasingly reliant on the internet to conduct business, an outage is a major disruption. “Every single type of business is impacted by potential internet outages,” says Meredith Elkins, partner at Cohen…

So much has changed, our nervous systems have been under attack, and, as we re-emerge, things feel rather disorienting.

Even if you have a minimal posting schedule, knowing how to plan your content can be a game-changer for staying organized and on track.