Technology and Tools

Conversational artificial intelligence enhances the customer experience and is key to agents remaining competitive in today’s socially distanced world.

With COVID-19 increasing online traffic, it’s more important than ever to ensure your website is accessibility-compliant with the Americans with Disability Act. Use these resources to be proactive about compliance.

There is still room for growth in digital adoption, and COVID-19 shone an even brighter light on the need for independent agents to have a digital presence.

Every day an independent agency’s employees and producers tap their computer keyboards, phones and tablets to log on to carrier websites. With each system login, they’re creating a risk to your technology security.

It is important to note that an underlying characteristic that defines the next generation is a reliance on technology in every aspect of their lives—and the workplace is absolutely no exception.

Over the past decade, the world has transformed, and the insurance industry has changed with it. Industry players who are not willing to evolve will unequivocally be disrupted as the momentum propels us all through this age of innovation.

Propelled by the coronavirus pandemic, the digital customer experience is now even more important to client satisfaction and profitability.

Big data provides organizations with deep insights into employees’ performance and motivation—or lack thereof. Here are five ways you can use big data to boost employee engagement.