For most of your clients, nothing is more foundational to their financial security than the ability to earn an income. It is their income that funds every other aspect of their financial plans. And one of the biggest threats to that income is the likeliho
New hires at Bigham Kliewer Chapman Watts (BKCW) do many things, but wondering what they’ll do next isn’t one of them. That’s because the on-boarding process at this Killeen, Texas, agency is smooth and specific.
It was a blistering 90 degrees, and Lee was banging nails into the roof. He had been on this job for a few days, but none had matched this heat. From his vantage point, he regularly observed very well-dressed people walking in and out of the brick antebel
As 2012 moves forward, American businesses and workers will be heavily impacted by rising health care costs and continued economic concerns. The general sense of confusion and uncertainty surrounding health care reform may add more worry and financial str
Why is it that in a lot of agencies across America, the younger generation of producers, brokers, and CSRs are frustrated? Nationwide, agencies do a good job of attracting talent. It’s the challenge of retaining that talent that keeps most principals scra
After several years of decline, new studies show contingency compensation is again on the rise. And it seems, so are the groups of agents and brokers who accept them. In a shocking reversal of position, it appears that Willis will accept “traditional cont
When it comes to fiduciary liability exposures, it appears that clients could be in the dark. A recent survey by Travelers took a critical look at agent perceptions about their clients’ fiduciary liability knowledge. More than 250 agency professionals wei
During the past few years, my wife Mary and I have been traveling around the country visiting with state boards and executives. In just about every state we’ve visited, the issue of attracting new members and retaining existing ones has been an issue.
Schedules have changed, messages from angry customers and a text from a daughter or son who needs the homework that was sitting on the kitchen table. The problems can feel overwhelming and ruin your day and mood, which can affect those around you and your
We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they will trust us, be attracted to us and our brand. To create a positive first impression, we need to know h