HR and Staffing

“It’s all about embracing artificial intelligence (AI),” says young agent Audriana Misic. “Not to replace people but to make what we do more efficient and effective.”

“We need to encourage other young professionals to get into the industry and understand that it has a lot of opportunities,” says young agent Lucas Anderson. “I had the privilege of being born into it, there are a lot of people who fall backwards into it, but we need to turn it into an industry…

“It’s on us to understand what opportunities technology provides our industry to be more efficient and grow at a faster rate than generations before us,” says young agent Ryder Roberts.

The 2024 Agency Universe Study sheds light on the state of the independent agency channel as it moves past the coronavirus pandemic and through the hard market.

Technology is reshaping insurance sales and client management, providing new opportunities for success for insurance professionals.

Sarah Cooke, director of personal lines at WalkerHughes Insurance in Indianapolis, shares how the agency took technology into its own hands to overcome challenges in the hard market.

The number of employees working remotely on a full-time or part-time basis continues to increase and employers are dealing with this widespread adoption.

The reality is that outsourcing work to virtual assistants is a viable solution for all types of businesses, including independent insurance agencies.