What the Heroics Tax Is Costing Your Agency
The heroics tax is the compounding cost an organization pays when it relies on individual effort to compensate for broken or absent systems. Here’s how to stop paying it.
HR and Staffing
The Binder Problem: How AI Can Improve Procedure Documentation
When the gap is too big between documentation and the moment someone needs an answer, people don’t go to the manual. They ask around or guess.
The RAP Method: 3 Steps to Breaking Through Barriers
The RAP Method is a three-step practical approach to recognizing where you are, adjusting your strategies and persevering through challenges.
Lead From the Heart: Equipping Leaders to Bring Out the Best in Your Agency
When Beth DeLaForest, president and owner of Aspire Insurance Group in Hudson, Wisconsin, launched the agency in 2014, she knew she had the chance to set an intentional culture—one that was different from those she’d previously experienced. DeLaForest’s insurance journey started when she moved out at 18 and needed to pay rent while in college…
6 Ways to Create an Effective Workplace Culture With a Dispersed Workforce
Your next hire could work remotely, in-person or on a hybrid schedule. Review your management style to build a collaborative culture regardless of employees’ locations.
Mile Markers: A 3-Year Plan to Validate a New Producer
A strategic model for helping new producers validate is a key way agencies can ensure that investment pays off.
AN Radio: Teaching the Language of Insurance with Osiris Maldonado
Osiris Maldonado is making it her mission to educate her community about insurance and provide a stable, rewarding career to her staff.
How to Give Your Next All-Star Hire a Head Start
One of the keys to avoiding any potential errors & omissions exposures is to teach your employee about risk management and audits.
