Why SOPs are the Foundation for Smarter, Safer and More Scalable Operations
Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.
HR and Staffing
What the Heroics Tax Is Costing Your Agency
The heroics tax is the compounding cost an organization pays when it relies on individual effort to compensate for broken or absent systems. Here’s how to stop paying it.
Implementing an AI Strategy While Enhancing Expertise and Experience
As administrative roles shrink, experienced professionals are becoming more critical, and organizations are facing a growing gap between technological capability and human expertise.
Preparing Your Workplace for AI: When Is the Right Time to Use It?
Artificial intelligence (AI) allows employees to work smarter by eliminating mindless, repetitive tasks, but it is critical to realize its limitations and know that it is just one tool in your toolbox.
Meet the Women Driving Innovation in InsurTech
In this Q&A series, Independent Agent magazine and the Big “I” Agents Council for Technology spotlights women in InsurTech.
7 Investments to Fuel Remote Insurance Sales and Client Management
Technology is reshaping insurance sales and client management, providing new opportunities for success for insurance professionals.
AN Radio: For the Love of Service with Tiago Prado
On this episode of Agency Nation Radio, Tiago Prado, co-founder and chief visionary officer of BRZ Insurance, discusses how his agency is combining technology and a multiligual team to cater to the changing consumer demographics in the U.S.
