HR and Staffing

The rise of artificial intelligence (AI) and its growing role in employee recruitment and management is set to reshape the employment practices liability insurance (EPLI) market through 2026 and beyond.

AI may reduce manual work, but it does not reduce the need for skilled people. In fact, it increases it.

Every agency has its own “unwritten rules”: those lessons, bits of wisdom or do’s and don’ts that may not show up in trainings or be written down anywhere but make all the difference in running a successful business

Agencies can reduce friction with their carrier partners to make claims and compensation more transparent, accurate and user-friendly.

“It’s all about embracing artificial intelligence (AI),” says young agent Audriana Misic. “Not to replace people but to make what we do more efficient and effective.”

“We need to encourage other young professionals to get into the industry and understand that it has a lot of opportunities,” says young agent Lucas Anderson. “I had the privilege of being born into it, there are a lot of people who fall backwards into it, but we need to turn it into an industry…

“It’s on us to understand what opportunities technology provides our industry to be more efficient and grow at a faster rate than generations before us,” says young agent Ryder Roberts.

The 2024 Agency Universe Study sheds light on the state of the independent agency channel as it moves past the coronavirus pandemic and through the hard market.