HR and Staffing

With COVID-19’s impact, it’s time to think about where your business is heading and what people you need to get there. Here are four tips to get the ball rolling.

Workforce upheaval and the digital consumer revolution continue to disrupt the independent agent channel. However, these massive challenges can serve to benefit your agency and your business.

Employee retention may not be the top issue on many employer’s minds—but there’s no time like the present to take steps to improve team spirit, encourage performance improvement and ultimately, instill loyalty.

Nicole Coppock refers to herself as a product of the Invest program. Now, she frequently returns to her old high school to teach classes about insurance and careers in the industry.

While there’s a strong business case for a diverse workforce, employers must focus on creating an inclusive culture to make a long-term impact.

Compensation structure is vital to every organization. But if you want to attract and retain the best talent, you need to look a little deeper.

Frank has 30-plus years of insurance experience. She has served on association boards, including Big I New York, and is former commissioner of the New York State Insurance Fund. J.P. West, the brokerage and risk management firm she founded, marks its 20th

“The world is changing, and quickly,” says insurance industry leader Myrna Estrada. “I love the independent channel. But for it to thrive, we need to be prepared for what that change looks like.”

“There are more women today who are making head-of-household or head-of-business decisions and are buying insurance,” says independent agent Brenda Loiselle-Marcotte. “Those customers connect with and relate to other women.”

“The second we stop working on [gender equality] is the second we become stagnant,” says independent agent Jana Foster. “I don’t think we’ll ever get to a place where we can stop progressing for the positive.”