Agency Operations

It’s Never Too Late to Get Involved

Like many of my fellow boomer agents, later this summer I turn the big 6-0—or the “crossing,” as my older sisters refer to it. 60 is the birthday in which a lot of change takes place, and the upcoming decade is when most people retire and start a new chap

Filtering the Truth

Spring is a perfect time to reflect. Cleaning out your house helps to get rid of the old while also looking to the future. We do the same thing in our professional lives. As independent insurance agents, we wonder what our Big “I” membership will look lik

Tough to Navigate

Bob Fee sells insurance not far from the salt mines and grain elevators of a peaceful-sounding place called Hutchinson, Kan. But he and Fee Insurance Group are front-and-center of a trend starting to shake things in the commercial property market.

Making Best Practices Work for You

Have you had your fill of platitudes and magic bullet solutions to your agency’s problems? Do you wish there was a source of accurate and credible information on what the top agencies are really doing that makes them successful?

The Art of the Win-Win

Over the next year, you are going to hear me refer to our mission. And IIABA’s mission is very clear: To provide members with a sustainable competitive advantage.

Adjusting Expectations

Things have changed at Moore & Johnson in Raleigh, N.C. No one just hops in the car anymore to take a client to lunch; no one casually announces they’ll attend an outside meeting.

Family Ties to Main Street

Buying out your parents in your family-run agency? Check. Making relationships with siblings and in-laws work to run a business? Check. Trying to grow a small town, Main Street agency in a difficult economy? Check. New Big “I” Chairman Mike Donohoe has be

Can Agents Pay for Referrals?

An agent writes, “We have a relationship with a life insurance agent who has access to our clients and our files. He would like to split the commission on the p-c business that he refers to our agency. Can we split commissions with someone who does not ha

Fostering a Creative Culture in Your Agency

Innovation is arguably the corporate buzzword of the decade. Marketers have eroded its meaning through misuse and overuse; however, true innovation is no corporate cliché. It remains the driver of our marketplace and a key factor in the long-term success

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