Agency Operations

While no one enters marriage with the prospect of divorce, it happens and can wreak havoc on an agency both operationally and strategically.

A subcontractor called the general contractor and told him he moved a water supply line, after which a leak occurred. The sub filed a claim, but now denies he ever touched the supply line. The sub’s carrier won’t follow through with the claim.

On this episode of Agency Nation Radio, we meet Michelle O’Connor, president of O’Connor Insurance Associates in Charlotte, North Carolina.

With restrictions on new business, carriers pulling out of the market, agency commissions taking cuts and underwriting giving the word “difficult” a whole new meaning, it’s no wonder coastal agencies have felt the impact of the last few years.

Natural disasters are becoming more frequent, resulting in significant financial losses and exposing inadequate insurance coverage—including gaps in clients’ insurance coverage that lead to increased errors & omissions claims against agents.

Here are four ways that adopting a digital payments solution can improve customer experience.

When Michelle O’Connor and her husband started their insurance agency 25 years ago, they knew from the very beginning that joining the Independent Insurance Agents of North Carolina was a must.