Strategies

Is a verbal response acceptable or is there a formal way an agency needs to document proof of consent prior to texting?

Insurance needs to embrace brand authenticity to win the trust and loyalty of customers across all demographics. Here are three ways to activate your brand.

An insured’s son was mowing her lawn when the lawnmower threw a rock into the neighbor’s truck window. The son doesn’t want to file under his homeowners and feels that his mother’s HO3 should pay the claim.

The insured delivers a refrigerator to a customer. Once in the house, the insured takes the fridge off the dolly to maneuver a small space, but while moving the fridge by hand they scratch the floor.

How to craft thoughtful office reopening plans that balance the needs of the business and team members.

Direct carriers are a strong competitive force, slashing prices and selling customers on price alone. Here are five ways independent agents can step up to the challenge and grow their agencies.

Existing client growth is challenging. Here are three ways agencies can better serve their clients and grow revenues.

Learn to connect more effectively with clients and develop customer relationships, regardless of geographic proximity.

Success comes when you channel some serious self-awareness and figure out what habits and activities allow you to produce your best work.

Did remote work due to the coronavirus pandemic create some long-term legal and tax implications for your agency? Here are six requirements you should consider.