Strategies

If your customers are happy with your agency, why aren’t they referring more people?

The insured does not want to submit a claim because they are adamant the accident was not their fault.

There are opportunities to recruit seasoned, talented workers looking for a career change—if you reimagine the hiring process to emphasize competencies, not experience.

Discover cost-saving strategies, value-added services and effective cross-selling tips to help ensure client satisfaction.

The nonprofit owns buildings, has tenants and collects donations. Donations appear on the nonprofit’s profit and loss statement and therefore impact the profits.

A combination of traditional and creative benefits that meet evolving employee needs is necessary to maintain a productive workforce.

An agency is considering adding language to its agent of record (AOR) letter advising that the agency is not responsible for any deficiencies that exist in the coverage until it has a reasonable chance to review the coverages.

Use the 2024 Best Practices Study insights to see how your agency’s performance measures up—starting with sales velocity.

The increase in catastrophic events and higher loss ratios has the potential to significantly impact agencies’ profit sharing, revenue, carrier appointments and other valuation factors.

After trees fell on an insured’s roof during a windstorm, the carrier is limiting payment to remove the trees from the roof to the $1,000 sublimit under Section 1—Additional Property Coverages for Debris Removal.