williamjones

​Joining an organization is a stressful period for anyone, but particularly so if you’re in a senior leadership position.

With the rise of InsurTech, insurance is undergoing an unprecedented digital transformation. Websites and apps now rule the sector, and with this shift comes both opportunities and challenges. As digital platforms play a bigger role in the industry, user

The end of the year is the perfect time to set goals for the year ahead. Here’s part one of a list of 22 ways to make 2022 your most successful year yet.

“The rate increases year over year are taking a toll on our clients, and businesses can’t survive,” says independent agent John Heist. “While agency owners love the hard market, it’s the account managers and producers that must deliver the increases, whic

What is an agency’s responsibility or best practice regarding maintaining an electronic copy of the full policy document in their agency management system?

On this episode of Agency Nation Radio hosted by Harrison Brooks, partner at Reagan Consulting, Doug Smart, president, and Kyle Becker, vice president, from Smart Insurance in Abeline, Kansas discuss independent insurance agency ownership transitions.

When it comes to client service skills, the focus is always on helping others. As long as you’re compassionate and wish to make a real impact, you’re already on the right track. However, as anyone who works in client service or customer service knows, it’

As more offices reopen and employees are being asked to return to the office, agents can play a pivotal role in helping clients avoid employment practices liability insurance (EPLI) claims.

HSB Home Cyber Protection™ adds cyber insurance coverage to homeowners and renters insurance policies.

Payroll companies compete against agencies for workers compensation coverage every day. Managing these, and other relationships, is key to being successful in property-casualty insurance.