williamjones

John Bachmann is known as a claims leader, author of “Successful Adjuster’s Playbook: The Secret Skills for Providing the Best Claim Experience” and a self-professed insurance nerd.

By: Volume: 119, Issue: 8

It’s increasingly likely that your next prospect won’t look like you. If you don’t take steps to change alongside your community, you could be missing out on new business.

Many may think product diversification is optional, but it can be key to long-term survival and profitability. Here’s how agencies can diversify their commercial lines book.

​Think for a minute. How many things do you only get to do once in life? Now, think about your exit from your insurance agency.

Hispanic consumers are an audience that the insurance industry should be focusing on. Here are three best practices for building your social media strategy​ to connect with this influential consumer group.

To create the kind of relationship with a client that will make them want to keep coming back, it’s crucial to show them your humanity and—most importantly— your vulnerability.

Across the independent insurance agency channel, agents, carriers and InsurTechs each have an opinion about how everyone else is embracing change and adopting technology.

When Tiago Prado, co-founder and chief visionary officer of Best Rate Zone in Framingham, Massachusetts, realized the language challenge he overcame while emigrating to the U.S. was his biggest strength, it changed the game. “Being Latino wasn’t my weakne

A high net-worth prospect lives in a home that is owned by a trust in their spouse’s name. How can the agent make sure the trust and the individuals are covered?