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The Ballard Agency in Kirkland, Washington, was the top-performing agency in the Under $2.5 million in Revenue category in the 2022 Best Practices Study.

As the Best Practices Study hits the 30-year milestone, meet the top-performing agencies in each of the six revenue categories from the current study, and find out how they used the program to go from good to better to the best.

The agency-carrier contract should set forth the rights, responsibilities and obligations of the respective parties with regard to all material aspects of the relationship. Here are nine things to consider.

It’s no surprise that auto policies generated the most errors & omissions claims in 2022, fully rebounding from the 2020 trough caused by a reduction in miles driven and replaced policies.

More and more homeowners may be considering making the change to powering their homes with solar panels. But what does that mean for homeowners insurance?

The way to win in today’s increasingly automated, impersonal world is to do the opposite of what everyone else is doing—go human to human.

Not only are InsurTechs dying to work with the independent insurance agency distribution channel, agents, spurred on by growing technology adoption, are taking the bull by the horns.

Scott Insurance has been a Best Practices agency for the entire 30 years that the Best Practices Study has existed. Keith Mann uses the studies to chart the agency’s progress and guide operations and sales decisions.

By: Volume: 120, Issue: 3

Whether insureds sell through an Etsy store, a retailer selling products online or even at a farmers market, any parties involved in the product chain can be liable for a customer’s injury.