williamjones

In the return to “normal,” agencies must tread carefully because a segment of the independent agent channel could get left behind—customer service representatives (CSRs).

Last year, Weaver & Associates won the 2021 Agent for the Future Award for Outstanding Large Agency. As March marks International Women’s Day and Women’s History Month, third-generation owner Dana Dattola says that “there’s a lot of opportunity for women

Accepting digital payments can help improve the customer experience but comes with numerous cybersecurity challenges. Here’s an overview of the benefits and risks.

Late last year, Ivan Hudson started to put the pieces in place to move his captive agency to the independent agency world. On this episode of Agency Nation Radio, he discusses the transition with Will Jones, editor-in-chief of Independent Agent magazine.

Here are nine major regulatory and compliance trends to watch this year, as well as some actions to take in response.

Late last year, Ivan Hudson started to put the pieces in place to move his captive agency to the independent agency world. “There’s a difference between starting an agency and launching one—I chose to launch.”

Offering a new coverage or limit is not the same as recommending, much less choosing it. That choice belongs to your customer.

For too long, businesses have separated strategic planning from strategic execution—but they need both to succeed.

​Joining an organization is a stressful period for anyone, but particularly so if you’re in a senior leadership position.

What is an agency’s responsibility or best practice regarding maintaining an electronic copy of the full policy document in their agency management system?