williamjones

By: Volume 116, No. 8

Excess & surplus licenses are increasing among independent agencies. Here’s why more of your peers are trying to get a piece of the pie—and when it might make sense for your agency to follow suit.

Every business relies on their equipment to keep their business running, which means explicitly designed equipment breakdown coverage is crucial.

Insurance policies are intimidating. Follow these 11 rules to make sure you interpret them correctly.

In commercial lines, is is best to rely primarily on referrals for new business? Or is it better to branch out to other channels? Two independent agents debate the issue.

Errors & omissions claims happen, and many of the worst ones—those in excess of $1 million—come from the same lines of business and involve similar types of errors.

To gain an understanding of your prospect’s approach, it’s important to ask the right questions, in the right sequence, and address potential conflicts immediately.

The more time and energy you spend on administrative email communication, the less you spend on being a trusted adviser for your clients.

Twenty-five years ago, Frank Jones and his wife found themselves in bankruptcy trying to support Jones’ younger brother, who was struggling with addiction. The experience drove Jones to found RecoveryReformNOW. “I couldn’t just say, ‘Somebody’s got to do

Colten Zamrzla’s priority is to protect his clients by always acting with integrity, “even if it means losing a sale,” he says. “There’s nothing more important than protecting your reputation and sticking to your convictions.”