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Is a verbal response acceptable or is there a formal way an agency needs to document proof of consent prior to texting?

With multiple generations in the workplace, “collaborating has never been more important than in the times we’re in,” says Frank Mercurio, independent agent. “We need to learn better ways to provide good service to our customers.”

The construction industry battled direct and collateral effects from COVID-19 as many builders risk policies did not provide the coverage needed.

While D&O rates are expected to increase through 2021 the trends are definitely encouraging, unless you’re going public through an initial public offering (IPO) or a special purpose acquisition company (SPAC).

Insurance needs to embrace brand authenticity to win the trust and loyalty of customers across all demographics. Here are three ways to activate your brand.

The industry’s biggest challenge is “the mystery that comes with insurance,” says Patience Noah, independent agent. “We need to help younger generations become interested, because let’s be honest, we need to prepare the next generation.”

Leaning into technology “was a saving grace during the pandemic,” says Matthew Washburn, independent agent. “I don’t even know how we could have managed without that preparation.”

By: Volume: 118, Issue: 7

Learn what these millennials and Gen Zers have to say about where the industry is headed—and how they fit into it.

Check in on the progress these young agents have made since they were interviewed five years ago.