williamjones

As independent agents seek to grow their business, bring on more clients and sell more policies, adopting a data-first mindset across the customer experience (CX) is key.

Crystal Fox, the founder of Beauty Queen Insurance, a division of the Smith Sawyer Smith agency in Rochester, Indiana, shares how she pivoted from being a beautician to specializing in insurance for the beauty industry.

With positive financial results in the workers comp market, agents can expect clients to consider the cost of their coverage and whether they can save money by switching providers in a competitive market.

Carriers and agents are playing a key role in the increased use of technology to manage workplace safety risks.

The carrier denied coverage, saying the building is appurtenant to the scheduled garage because it is closer to the garage, the activities usual to the house do not depend on the building, and the insured uses the building to avoid having to go back to th

Joan Woodward is president of the Travelers Institute and the trailblazing host of the “Wednesdays with Woodward” webinar series.

By making philanthropy a bona fide part of their strategy, agencies can take their community and business impact to the next level.

​Homeowners rely on replacement cost endorsements to cover the full value of household items and home features. However, frequently and ever increasingly, they find that their coverage is not adequate.

​Lucky is the insurance agent whose commercial client’s state of residence never changes and all their employees live and work in that same state. But, of course, life is never that simple.

Most cybercriminals hack into a system by stealing someone’s login information. Multifactor authentication (MFA) creates an additional layer of security that can’t be easily compromised.