williamjones

It may seem like a natural extension of the service agents provide to customers, but advocating on behalf of the customer on claims can create E&O problems for you in the long run.

A community service mindset prevails at Pathfinder Insurance, and co-owner Laurie Dempsey leads by example.

Agency mergers & acquisitions are happening at a record pace—and big agencies are getting bigger. Here’s what it means for the independent channel.

When it comes to agency-carrier relationships, better communication is what agents want most. What else is on the wish list? Experts examine three major trends.

What does the clear upward trend in E&O claims carriers make against agents and brokers mean for your agency?

According to the 2014 Agency Universe Study, principals aren’t paying enough attention to perpetuation. Here are nine more trends the new research reveals—and what they mean for your agency.

On a business trip to Oregon, I became miserably ill before reaching my destination. When I reached the hotel where I would be staying, a friendly gentleman greeted me with a smile.

As the son of a small business owner who emigrated from Cuba, Alex Dopazo, 36, has a connection with his agency’s commercial clients in South Florida’s multicultural milieu.

Is your agency stuck in a rut? Pledge to see things differently in 2015. Meet five agents who made changes that mattered to the bottom line.

Some organizations are able to achieve incredible things in implausibly short time frames, using “smartcuts” to rethink convention and accelerate success. IA talked to Shane Snow, author of the new book “Smartcuts,” to find out how.