Deliver an Exceptional Customer Experience

Customer experience is the driving force in today’s insurance restoration industry, and how to best deliver exceptional property claims experiences remains an important focus for insurers. How do you assure your policyholders you are their best choice?

4 Conversation Starters for Selling a Personal Umbrella

Nobody is requiring your clients to purchase a personal umbrella policy, which makes it unlikely that they’ll ask you about the coverage. Here are four ways to start the conversation—and keep returning to it.

How Paid Parental Leave is Evolving

While the Family and Medical Leave Act provides a baseline for unpaid parental leave for both mothers and fathers, federal law does not yet comprehensively address paid parental leave—leaving individual states and employers to take matters into their own

What’s Responsible for Firming Personal Umbrella Rates?

Large verdicts, such as the case in which a California jury awarded a couple more than $2 billion in a lawsuit alleging that Roundup weed killer causes cancer, are just one factor driving rate increases for personal umbrellas.

Can a Carrier Insure a Client Using Outdated ISO Forms?

An agent receives a request for a certificate of insurance listing forms CG 20 10 11 85 and CG 20 37 10 01. But the carrier for the insured uses more recent editions of the forms—07 and 04, respectively.