williamjones

Vertical AI marries the power of AI with deep insurance expertise and insurance-specific data.

It’s not just about workflow speed—it’s about perception. A quick response signals professionalism, urgency and care.

Marianne Policastro-Wik is leading her agency, a 2025 Best Practices Agency, through thoughtful “modernization,” paying careful attention to embracing technology without losing the human touch.

Roth, executive vice president at Ahart, Frinzi & Smith, started her career on Capitol Hill. Born and raised a Jersey girl, Roth graduated from George Mason University with a major in political science and international affairs.

Angela Ripley, president of VW Brown Insurance in Columbia, Maryland, brings two decades of agency leadership, eight acquisitions and a passion for mentorship and inclusion to the role of Big “I” chair.

The leaders who excel in the age of artificial intelligence (AI) will be those who lean harder into the human touch when it matters most.

Here are the answers to some commonly asked questions that may guide you in deciding if an agency alliance is right for your independent insurance agency.

Trying to use AI on top of disorganized, outdated or unreliable data doesn’t create efficiencies, it creates more work. However, AI isn’t the problem. The problem is that you skipped a step.

One thing is clear when it comes to catastrophes: Business as usual is no longer an option. Agents are in a prime position to become vocal leaders shaping resilience strategy on a community level.

There are hundreds of clever ways that independent agency professionals across the country are investing the regained time. Across them all, one thing is clear: The extra hour is always time well spent.