williamjones

Your customers expect it — but what services are you actually offering online?

Federal legislation is needed to bring about licensing reform—that’s the message agent Tom Minkler, chairman of the Big “I” government affairs committee, brought to a subcommittee of the House Financial Services Committee during a hearing on insurance reg

Everyone is overloaded with information. Too many sales pitches, too many ads, too many pop-ups and banners on Web sites, and now we are even receiving spam on cell phones. However, few things are more powerful than a brand.

On my visits across the country, I’ve heard the challenges some members have shared about their cooperative efforts with companies they represent. I’ve listened carefully and have heard some common themes. We are being asked to take on more work for the s

People are often asked to serve in a volunteer capacity as board members on non-profits, school PTA organizations and booster clubs, church boards and civic organizations, or they may serve as scouting leaders, athletic coaches, volunteer firefighter or i

Living in Washington, D.C. has its advantages: a large number of free museums, direction-seeking tourists who are fun to mislead and the sense of community that comes from being stuck on the beltway (also known as I-495) during rush-hour traffic. The o

Real Time—referred to in the past as “SEMCI” (Single Entry Multiple Company Interface)—has been a goal within the industry for almost 30 years now…

By: Volume 105, No. 4

The current ISO PAP excludes the use of an auto as a public or livery conveyance. Older ISO versions excluded transporting property for a fee. However, some company forms exclude “delivery.” Depending on the precise wording of the exclusion and the inter

Training CSRs to service — and sell — can mean more revenue.