williamjones

By: Volume 112, No. 10

If your agency’s client relationships center on the golden rule, you’re in good company with the new Big ‘I’ chairman. Find out how Randy Lanoix’s small-town background has shaped his perspective on what it means to serve his customers.

Despite the myriad technology tools available, many agents still struggle with productivity. It’s because tech isn’t the magic bullet—the key is to identify the issues you want to solve first. Here’s how.

After three consecutive years of increases, businesses paid nearly 1% less in 2014 than they did in 2013 to cover their total cost of risk, according to the 2015 RIMS Benchmark Survey.

Birds of a feather flock together, right? People committed to your hometown are drawn to others who feel the same—the very reason local marketing can prove incredibly powerful.

Electronics have their hooks in us, even when it comes to worksite benefits: Not a day goes by without the launch of a new platform, smart app or widget to make enrollment faster. But employees still want support from a real person when choosing their ben

How would you like to be in a location where you get to insure tech startups like Twitter, StubHub, Square and Uber? That’s exactly the sweet spot for Sweet & Baker, based in the not-so-small town of San Francisco.

Skip Counselman’s heart could be the industry’s moral compass. He leads a team of nearly 250 professionals at RCM&D and holds leadership positions for multiple philanthropic institutions.

By: Volume 112, No. 9

The purpose of employee incentive compensation is clear—it encourages employees to sell more insurance, which generates more income. But what’s the relationship between incentive compensation and E&O risk?