williamjones

As a trucking insurance specialist, independent agent Toni Jones cites challenges from rising premiums to a lack of qualified drivers. “These types of accounts can be notoriously difficult to place,” she says.

It’s time for agents to accept that millennials make up the majority of potential insurance customers, and develop a new customer experience tailored for this generation.

Between 1991, when Clarence Thomas’s U.S. Senate confirmation hearing was dominated by talk of sexual harassment, and 2017, which saw the birth of #MeToo, the EPLI market evolved enormously.

Independent agent Mary Pursell has observed major changes in the EPLI market. “Originally, EPLI policies covered sexual harassment, discrimination and wrongful termination,” she says. “Now, coverage definitions are expanding.”

Traditionally, standalone long-term care insurance has targeted the affluent. But New York Life saw a need to provide this valuable coverage to middle-market consumers at a price point that suits more peoples’ budgets.

By: Volume 116, No. 1

Prevent prospects from disappearing by using a series of critical qualifying questions.

What emerging trends do carriers need to address in the next two years?

Personal lines directs, small commercial InsurTechs—what will be the impact of various emerging purchase channels over the next two years?

It’s the time of year when resolutions abound. Some are realistic, others not so much. But with these five steps to improve your agency’s sales, the Big “I” has your back.