williamjones

An insured’s 2018 Mercedes windshield needed to be replaced. The insured has comprehensive coverage with a $250 deductible, but the carrier denied original equipment manufacturer coverage for the windshield.

During the coronavirus pandemic, it is imperative that independent agents stay engaged with their clients and provide guidance on changes and developments in the professional liability market. COVID-19 sprung many changes on businesses, some good, some bad—but either way, keeping clients up to date on market conditions, risk trends and risk management options is more…

Straightforward and simple e-newsletters can be an effective way for independent agents to communicate and connect with clients. Here are five ways to make e-newsletters work for you.

Customer expectations are changing rapidly, and digital transformation is critical to keeping pace. Here are three ways agents can think more digitally to prepare for this changing tide.

The coronavirus pandemic makes wildfire preparation and response even more challenging. Here are three factors agents should take into account to help their clients navigate wildfire risk mitigation during COVID-19.

The pandemic has accelerated the move toward digitalization, bringing with it a rise in digital fraud. Here are four insurance fraud trends to watch out for.

An insured rented an Airbnb on a recent vacation and damaged the wood floors in the bathroom. Is the carrier right in saying all coverage is excluded?

Great customer experience is the key to a successful agency. Here are three effective ways to gather information about your clients’ experience.

Up your agency website’s search engine optimization game by developing your content based on what potential customers are searching for.

The new miscellaneous professional liability product covers liability and defense costs from claims that allege errors or omissions in the rendering of professional services.