Agency Operations

This week marks the passing of one of sports’ most iconic and likable figures: Arnold Palmer, a successful athlete and supporter of “the local pro.”

Not every agency can hire a winning trial lawyer with E&O experience as in-house counsel. Take these more feasible steps to prevent future E&O claims.

Genuine leadership has nothing to do with rank, title, achievement or performance. So what defines “authentic,” sustainable leadership? And how can you replicate it in order to develop the next generation?

At just 18 years old, Dulce M. Suarez-Resnick began her insurance career. Now, she ensures her voice is heard on the radio, television and at legislative sessions as an advocate for “the betterment and survival of our industry.”

Helping your clients better understand the nuances of credit scores, borrowing and other aspects of financial literacy can enable them to make more educated decisions regarding their insurance.

Here are the three most common sources of E&O claims involving HO insurance—and what you can do to defend them or, better yet, avoid them in the first place.

Reflecting the community it serves is the goal of this U.S. military veteran-owned agency based in greater Washington, D.C., where CSRs collectively speak eight languages and the commercial lines account manager is on active duty with the National Guard.

After major surgery and a nine-week chemotherapy regimen, Heath Ritenour saw the learning opportunity his ailments presented to him. Now, he’s cancer-free and continues to provide his employees “freedom from the corporate nonsense.”

Looking to grow your agency’s small commercial business? Check out these four winning strategies.