Agency Operations

Incoming Big “I” chairman John Costello on independent agency growth, the war for talent and association relationships.

It’s clearer now than ever before that the new normal is one of near-constant change. For agency leaders, this new reality should force a new approach and mindset.

In 2009, Brian Bradley made the decision to leave the nonprofit world and began working for a captive insurer. Seven years later, he founded Covenant Insurance Services in Lincoln, Nebraska.

Whether you need a working capital loan, funds for a buyout or cash for a merger or acquisition, working with an underwriter at a lending institution should be a partnership.

In this episode of Agency Nation Radio, independent agents share stories steering their communities through the aftermath of catastrophes, even as their own businesses were impacted.

As talk of a recession accelerates, here are seven ways to keep you, your employees, your agency, and your insureds safe from any economic downturn.

John Bachmann is known as a claims leader, author of “Successful Adjuster’s Playbook: The Secret Skills for Providing the Best Claim Experience” and a self-professed insurance nerd.

Successful agency principals don’t rely on vendors’ sales messages to convince busy teams to adopt new technologies—they demonstrate leadership, real value and time savings.

Jana Foster, chair of the Big “I” national Young Agents Committee, sits down with Karen Bailo, commercial lines president at Progressive, to talk organizational culture, inclusion, and the importance of communication and supporting the personal developmen

John Bachmann, vice president of client relations at Norwood Insurance ​in Groveland, Massachusetts, is a claims leader, author and a self-professed insurance nerd.