Agency Operations

What is the current best practice for storing those recordings in an agency management system (AMS)?

Many personal lines clients mistakenly believe their standard homeowners insurance policy covers cyber incidents.

Maintaining, improving and enhancing your website can feel like a full-time job for independent agents, who already wear many hats in their businesses. That’s why the Big “I” has an array of resources to help.

Insurance carrier ratings provide insights into the financial strength, stability and reputation of insurers and help you when recommending coverage options to your clients.

An agency is considering adding language to its agent of record (AOR) letter advising that the agency is not responsible for any deficiencies that exist in the coverage until it has a reasonable chance to review the coverages.

As agency managers strive to perpetuate their agency, here are key areas to focus training and administrative efforts to reduce errors & omissions exposures.

Before implementing artificial intelligence in your agency, understand the product and what it can do, Test the product before purchasing it, and simultaneously use human processes.

Brian Chapman, agent and owner of Chapman Insurance in Florida, sits down with Cassie Masone, vice president of flood operations at Selective Insurance.

How does keeping two sets of files impact errors & omissions exposure?