Agency Operations

A number of agent errors & omissions claims have been reported as a result of an insurance agent procuring coverage in an area in which they have little or no expertise.

Natural disasters are becoming more frequent, resulting in significant financial losses and exposing inadequate insurance coverage—including gaps in clients’ insurance coverage that lead to increased errors & omissions claims against agents.

Seventy-three percent of independent insurance agencies saw an increase in their agency errors & omissions renewal premium in 2024.

To keep premiums affordable, homeowners carriers are excluding coverage for what used to be standard covered perils. Cosmetic hail damage is one of those coverages that is increasingly becoming excluded.

Regular attention must be paid to keeping underlying coverages in place without any gaps, offering higher umbrella limits and recommending uninsured motorist/underinsured motorist coverage.

Here are five proactive ways to maximize your chances of successfully defending against an errors & omissions claim.

​Hi, Santa. It’s Brian, your favorite agents and brokers errors & omissions claims handler, writing after a year of diligently navigating the complexities of E&O claims.

In today’s volatile market, independent agencies face various emerging challenges that can lead to significant financial consequences.

What is the current best practice for storing those recordings in an agency management system (AMS)?

Many personal lines clients mistakenly believe their standard homeowners insurance policy covers cyber incidents.