Digital was once a long-term ambition for many independent agents. But as the pandemic continues to leave us all with more questions than answers, one thing is becoming clearer: Digital will play a large role in how we move forward.
While the Family and Medical Leave Act provides a baseline for unpaid parental leave for both mothers and fathers, federal law does not yet comprehensively address paid parental leave—leaving individual states and employers to take matters into their own
Do you have ambitious goals for your agency? Or have you reached a level of success where you’re content?
Insurance agents need to be prepared for the range of emotions their clients may experience in the aftermath of a communal disaster.
In her new book, Lisa Harrington, executive vice president and chief marketing officer at the International Risk Management Institute, Inc., offers a new take on the business self-help genre.
Some agencies find that outsourcing lower-level service interactions helps in-house employees improve the quality of their customer service. But for most smaller shops, in-house service is still a hallmark of the independent agency.
Plenty of people are doing a good job, but they’re dead in the water. Instead, focus on getting to the head of the pack, and develop these five skills for solving problems.
Independent insurance agencies can and should capture statistics about a variety of agency benchmarks. Is yours leaving out the most important data?
Heading into the New Year, here’s where the industry stands—and how we can work together to leverage the changing landscape and our unique strengths.
Some business dangers are blatant, while others are far less obvious. Here are nine subtle but common indicators that your business may be in trouble.
