A great office begins by emphasizing the wellness of employees and customers. Here’s how to redesign your office to meet the needs of today’s insurance industry.

With interest rates being raised in an effort to control inflation, here are four takeaways for agency owners that need financing.

Here are some quick and easy tips to take advantage of your customer relationship manager or agency management system to organize your agency.

As carriers continue to reexamine their business models, here’s how it’s impacting the independent agency channel.

The independent agency channel is at an inflection point, and future-minded agencies will choose to evolve. Here are four key pillars agencies should look to when creating a transformation action plan.

Serving the personal and commercial insurance needs of clients throughout the pandemic requires rethinking operations, adjusting communications and, above all, remaining flexible.

For independent agents, choosing between a local bank or an industry bank for banking needs can be difficult. Here are some reasons in favor of choosing an industry bank.

Now is the time for new agents to develop expertise around Hispanic customers and for established agents to diversify their books. Recognizing and adapting to the growing market opportunity is essential.

Certain terms and phrases within the insurance industry are misused, leading clients to believe they are getting something they are not.

In a situation where everyone’s health is at risk, Big “I” member and independent agent Owen Thomas knew he had to combat the stress of the coronavirus pandemic with a positive twist.