williamjones

The Volunteer Spirit Within

As I prepare for my year leading IIABA as chairman, I have been spending a lot of time reflecting on why my volunteer work has become such a significant part of my life. I can’t tell you how many times I’ve been asked, “So why do you do this stuff?” or “W

Agents Step Up for InsurPac

As the legislative year winds down, the cyclical world of politics dictates that the election season will soon escalate into full-swing.

Reclaiming Customer Service—and Reclaiming Personal Lines

A presentation in late 2010 by Robert Hartwig, president of the Insurance Information Institute, included a passage indicating the historic percentage of the personal lines market written through the independent agency system. The graph is rather dismal,

Tough Transitions

Denise Johnson spent years building a book of business at her father’s agency. Then her dad decided to retire and her younger brother Scott joined the firm—and promptly was named president. Any other adult child of an agency owner might have been resentfu

Federal Flood Insurance Program Faces Uncertainty Again

Last September, President Barack Obama signed a one-year extension of the National Flood Insurance Program (NFIP) into law. That year-long extension is set to expire at the end of this month—Sept. 30, 2011—unless Congress acts on a long-term reform bill o

Wanted: Extreme Messaging Makeover

Have you ever driven past a billboard that would cause an accident if anyone actually read the whole thing? Or wished that a salesperson would stop blabbering about how perfect their product or service is?

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