williamjones

The New Sales Era

Don Grauel has seen it more than once: a client who balks when Grauel walks in carrying a 15-page sales presentation. “Younger people expect bullet points,” explains the president of L.E. Goldsborough & Son, Inc., a Baltimore-based multilines agency. “And

Rentals, Scratched Glass and Window Cleaners

Insuring Rental Dwellings; Glass Scratched by Window Cleaners…Covered by Your HO Policy?; Glass Scratched by Window Cleaners…Covered by Your HO Policy?

Big ‘I’ Members Active at Many Levels

The November general election is just a few weeks away, and the Big “I” is working hard on many levels to ensure that the best stewards of small business are in public office. The Big “I” is well-known and respected on Capitol Hill.

A Year in the Clouds

“Can you see down yet?” my wife muttered. “How much longer until we land?” Hearing Mary as we returned from our latest trip to the West Coast on Big “I” business sent me into a bit of a trance and helped me focus on my very last magazine column during my

The Case of the Troublesome Trailer

At the annual Goat Cheese Festival, a musician injures herself when she jumps off the event stage while performing. The event’s hosts CGL insurer denies the claim, saying the stage—actually, a trailer—was considered auto even though it was disconnected fr

Carriers, Under Glass

Call Chris Boone old-fashioned—or call him realistic. As executive vice president of marketing for Bancorp South Insurance Services in Jackson, Miss., Boone selects the insurance companies this 30-branch agency uses. The agency currently represents 200 ca

The Supreme Court Health Care Decision’s Impact on Agents

The recent decision by the U.S. Supreme Court means the sweeping health care reform measure, much of which the Big “I” opposed, remains the law of the land. Although Congress may revisit, revise or repeal the Patient Protection and Affordable Care Act at

Not Online? Not in Business

Face-to-face interactions have been immensely important to the insurance industry. Though seeing one another in person is irreplaceable, the digital age has transformed how we communicate, learn and buy, altering business as we know it.

The Case of Contractor’s Court

When Ace testifies as an expert witness in an insurance fraud case, the court judge pauses the trial to ask him for advice on a separate matter. The judge’s neighbor is a landscape contractor, whose employee was injured when moving a heavy chest at the co

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