williamjones

By: Volume 111, No. 10

The new Big ‘I’ Chair opens up about the industry’s biggest challenges, perpetuation and working with family.

Using a mobile workforce can increase productivity and bottom-line benefits. But leading and managing employees who are rarely in the office is far from straightforward.

First someone sued you or your agency. Now, your E&O carrier has sent you a reservation of rights letter. What else could go wrong?

The Big “I” Capitol Hill team tirelessly advocates for independent insurance agents, brokers and their customers. Here’s a rundown of the Big “I” bipartisan lobbying staff members who put impressive credentials and significant experience to good use repre

Most agents use Facebook to interact professionally with clients and friends, creating an agency Facebook business page and asking contacts to become fans. But should you use Facebook advertising in the same way?

Waiting on hold. Faxing underwriting forms. Apologizing to customers for insurance company errors. Sound familiar? You and your staff have long accepted this conduct as status quo—but today’s consumer expects a different experience.

Since 2000, Kaplansky Insurance Agencies has acquired 19 agencies and increased revenue five-fold. Business is on pace to double in three to four years. Sole owner Ely Kaplansky, 62, acknowledges that buying other businesses is a game-changer.

Former NASA aerospace engineer Juan J. Padron, 45, is typically analytical in running the independent insurance agency he co-owns with his brother and sister-in-law.

By: Volume 111, No. 9